EQ Insight Stories
Micro interactions
Jolanda had reflected on the most meaningful and important managerial relationships in her career. She was a new manager and she wanted to really...
Tough and Necessary
“So, since we went over the correction plan for your work two weeks ago and we outlined what needed to be achieved, how do you think you’ve done?”...
Challenging Feedback
Joaquim replayed the message over and over. His boss said, “you repeatedly show up late for department meetings, you constantly look at your cell...
Email and EQ
The email arrived in ALL CAPS! WHERE IS THE REPORT??????? YOUR ARE LATE!!!!!!!! Erica looked at her screen and had the clear sense that she was...