We can learn to move forward with greater effectiveness by using an appropriate assessment. Individuals have to know that the current perceptions of how behaviors are demonstrated creates a baseline or jumping off point for future planning.

Let’s say that Active Empathy was selected as an absolute mission-critical competency for leading a particular team. The team leader may feel that his or her behavior is a 4 or 5—outstanding. Yet, when people who work with the leader are asked about the demonstration of empathetic behavior, they rate 2s and 3s, suggesting the behavior isn’t so obvious. But knowing this gap, the leader has an opportunity to learn what must be done to demonstrate more empathy.

With the People Skills 360 survey, bosses, peers, direct reports, and others have an opportunity to indicate how important, frequent, and effective behavior is in a given context. Groups can use the data to look at training needs and set development priorities.

Measuring the demonstration of targeted behaviors opens the door of possibility of building robust skills and a bridge to the future in relationships and careers.

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